Refunds & Cancellations

Listing on Openlet is free. The only charges are optional placement upgrades, each bought for a fixed period and shown with its price in LKR before you pay:

• Featured listing — 30 days of priority placement in search results and on area pages.
• Listing boost — 7 days of raised placement in search results.

Payments are taken in LKR by PayHere, or by card through Stripe for international cards.

Placement starts when the payment is confirmed. If you have paid but placement has not started — because the listing is still in moderation, or because the payment has not yet been applied — you may cancel for a full refund by emailing [email protected] with the payment reference from Dashboard → Payments.

Once a featured listing or boost is live, the fee is non-refundable — you have received the placement you bought, whether or not it produced enquiries. We cannot refund on the basis of the number of views or contacts a listing receives.

Two exceptions:

• If we remove or suspend your listing for a reason that turns out not to be your fault — a moderation error, or a fault on our side — we refund the unused days pro-rata, or restore the placement for the days lost, whichever you prefer.
• If a technical failure on our side means the placement did not actually run for a material part of the period, we refund the affected days pro-rata.

If we remove your listing because it breached the Listing Rules, no refund is due, and the remaining days are forfeited.

Congratulations — but the placement has already been delivered, so it is not refundable. Mark the listing as sold or let so enquiries stop; the placement simply runs out.

A payment charged twice for the same upgrade is refunded in full as soon as we confirm it. If a payment was taken but no upgrade appears against your listing within 24 hours, email us with the reference and we will either apply it or refund it — you will not be charged for something you did not receive.

Email [email protected] with the payment reference, the listing URL, and what went wrong. We respond within 5 working days. Approved refunds are returned to the original payment method — PayHere and card refunds typically take 5–10 working days to appear, depending on your bank.

Please contact us before raising a chargeback with your bank; most disputes are a misapplied payment we can fix the same day. Accounts with an unresolved chargeback are suspended from buying further placement until it is settled.

Nothing in this policy limits any right you have under Sri Lankan consumer protection law, including under the Consumer Affairs Authority Act. The rest of the commercial terms are in the Terms of Service.